Missouri’s Office of Administration oversees 14 state agencies, and because of that, it is also responsible for implementing and maintaining Artificial Intelligence tools in those agencies.
Tim Marczewski is Director of AI and Innovation with the Office of Administration. He told Missourinet the agency currently has prototypes for chatbots that have not yet been installed.
“We have a prototype going for three (chatbots),” he told Missourinet. “Those are three internal chatbots and then one additional external chatbot that’s we’re calling ‘Ask Mo.’ When I say external, I mean it would be public facing instead of internal facing. So, we’re working on quite a few right now.”
Marczewski explained how “Ask Mo” will work.
“You come to the main Missouri page and you say I need a license. It’s gonna follow up with the question, ‘Well, what kind of license?’ And then direct you to the information of, ‘Well, I need a fishing license,” he said. “So then it’s going to direct you to…where you should go to get your fishing license.”
He said they hope to launch “Ask Mo” before the end of the month.
Meanwhile, the three internal chatbots the Office of Administration is developing would be for use within his office, but also possibly any of the 14 state agencies it oversees.
“We’re trying to build a template that could easily be, kind of, like Lego-pieced together and moved over how it needs to be to serve whatever customers it needs to,” Marczewski said.
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