It should be easier to keep your telephone records private under a rule adopted by the Public Service Commission. We’re talking about who you call, how often and how long you might talk – customer billing information routinely collected by your phone company and often sold to others. Public Service Commission Chairman Steve Gaw says the PSC has moved to give consumers more power to stop such exchanges and he believes many consumers don’t even know such information is shared. The new rule goes into effect November 30th. It requires telephone companies to notify customers of their right to restrict the use of information, wait 30 days to hear the customer’s response, make available a no-charge opt-out provision, train personnel about what information is and is not for release, and maintain records about what is given out. Also, consumers have the option to call their phone company and demand their information not be given out.
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