PSC Reminds Missourians About Cold Weather Rule

As the cooler weather descends upon Missouri, the Public Service Commission is reminding utility customers about the Cold Weather Rule. In essence, the Cold Weather Rule prohibits the disconnection of heat-related service when temperatures are predicted to fall below 30 degrees. Gay Fred, with the Public Service Commission’s Consumer Services Department, says the customer must contact the utility to express a desire to maintain service. Once notified, the utility will ask the customer to enter into a payment ageement, giving the customer the chance to pay delinquent bills. This is done with the aid of a local community action agency. The Cold Weather Rule is in effect from November 1st through March 31st.