As the cooler weather descends upon Missouri, the Public Service Commission is reminding utility customers about the Cold Weather Rule. In essence, the Cold Weather Rule prohibits the disconnection of heat-related service when temperatures are predicted to fall below 30 degrees. Gay Fred, with the Public Service Commission’s Consumer Services Department, says the customer must contact the utility to express a desire to maintain service. Once notified, the utility will ask the customer to enter into a payment ageement, giving the customer the chance to pay delinquent bills. This is done with the aid of a local community action agency. The Cold Weather Rule is in effect from November 1st through March 31st.
