November 23, 2014

UPDATE: Koster says Tiger Hotel agrees to refund football fans for price spike on game weekends

Attorney General Chris Koster today in a press release says the Tiger Hotel in Columbia has agreed to provide refunds to consumers who made hotel reservations for University of Missouri football weekends online at one price, only to be told later that they had to pay a higher price or not stay at the hotel.

Koster said his office contacted the hotel after receiving complaints from consumers and a phone call and letter from Senator Kurt Schaefer. The Attorney General said hotel management has agreed to provide refunds to consumers who already paid the higher price after reserving rooms at a lower price.  He said the hotel also will honor the price for consumers who booked at the lower price and are planning to stay at the hotel on future football weekends.

“I appreciate the Tiger Hotel’s willingness to refund consumers who were unfairly charged a higher price than their original reservation indicated,” Koster said.  “Any consumers who booked at the lower rate and were charged more should file a complaint with my office and we will forward that information to the Tiger Hotel for restitution.”

Consumers can file complaints online at www.ago.mo.gov or 800-392-8222. Consumers should be prepared to show documentation that they had booked at the lower rate.

The Tiger Hotel says in a prepared statement that it has resolved the recent situation with hotel guests who contacted them about their room rate discrepancies and they have been reimbursed for the difference of the room rates.

“Additionally, representatives from The Tiger Hotel have spoken to the Attorney General’s office, which is satisfied with our resolution of the matter regarding the recent inquiries regarding room rate discrepancies,” says spokesman Janine Smiley. “The Tiger Hotel recognizes the importance in providing visitors a four-star hotel experience during their time in Columbia. With the many activities and events happening in our community, we want to ensure a first-rate luxury hotel experience for each of our guests, and we want to assure all future guests of this commitment.”